CRM and customer service · Nairobi, Kenya
Every customer conversation in one place — and nothing lost at the handoff
WhatsApp, Instagram, Facebook, SMS, email and your own website, landing in one shared inbox beside the contacts, companies and deals they belong to. Escalation into tracked tickets with a clock on them, and campaigns in English or Kiswahili.
The human layer, not another chatbot
A bot that answers the easy questions and then strands the customer is worse than no bot at all. Nawiri CRM is the layer underneath — where a person picks the conversation up already knowing who is asking, what they bought, and what has been said so far.
01
The bot is a plug-in; the inbox is the product
Nawiri CRM owns the channel webhooks, so the human inbox sees every message — not only the ones an assistant decided to escalate. Keep the chatbot you already run; it answers on its own channel and a person takes over the moment it cannot.
02
Your ERP record, beside the conversation
A read-only bridge shows the customer's real record from the business system next to what they are saying, rather than copying the data into a second place that drifts.
03
Kenya-native where it counts
Kiswahili and English templates, STOP and SITAKI opt-out handled properly, Africa's Talking for SMS, and a WhatsApp Business Account that belongs to the tenant rather than to us.
04
Nothing is demoed on a promise
Every connector ships with a sandbox: a real connection with no provider behind it. The inbox, replies, assignment, workflows and campaigns behave exactly as they will in production — only the provider call does not happen, and any screen touching a sandbox says so.
Which channels are live today
The website chat widget is live and needs nothing from anyone — it can go up the same day. The WhatsApp, Instagram, Facebook and SMS connectors are built and each ships a sandbox, so you can watch a channel work end to end before handing over a single credential. We would rather show you that than promise it.
Tenant isolation, as a rule rather than a feature
Every query is scoped to the business it belongs to, and a workspace cannot see another's contacts, conversations or campaigns. Removing someone locks them out immediately, because membership is re-checked from the database on every request rather than trusted from a token.
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